Privacy policy

This policy explains what personal data we process when you visit grupotisa.com or get in touch with us, what we use it for and what rights you have. It complies with Regulation (EU) 2016/679 (General Data Protection Regulation, GDPR), Spanish Organic Law 3/2018 on the Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD) and Spanish Law 34/2002 on Information Society Services and Electronic Commerce (LSSI-CE).

1. Data controller

• Controller: Tisa Internacional Equipos y Aplicaciones, S.L.
• Tax ID (CIF): B57051179.
• Address: Avenida Sant Jordi 13, ground floor, 07800 Ibiza (Balearic Islands), Spain.
• Telephone: (+34) 971 305 885.
• Email for data protection matters: administracion@grupotisa.com.

2. What data we process and why

When you write to us or call us

If you contact us by email, by telephone or using the contact form, we process the data you provide: name, company or organisation, email address, telephone number and the content of your message.

• Purpose: to respond to your enquiry and, if you ask us to, to prepare a proposal or a quotation.
• Legal basis: your consent when you contact us and, where applicable, the taking of steps at your request prior to entering into a contract (Article 6(1)(a) and Article 6(1)(b) GDPR).
• Retention: for as long as necessary to reply to you and, at most, one year from the last communication, unless a business relationship begins; in that case, for the duration of the relationship and the subsequent statutory periods.

The website form does not store data on any server: when you send it, your own email program opens with the message ready, and it reaches us as an ordinary email.

When you browse the website

Only if you accept this in the cookie notice do we use Google Analytics to find out how many visits the website receives and which pages are viewed. Browsing data is processed (pages viewed, device and browser type, approximate location and a cookie identifier), without any data that identifies you directly.

• Purpose: to measure use of the website in order to improve it.
• Legal basis: your consent (Article 6(1)(a) GDPR and Article 22(2) LSSI-CE). You can withdraw it at any time via ‘Cookie settings’ in the website footer.
• Retention: 14 months at most.

More details in the cookie policy.

3. Recipients

We do not disclose your data to third parties unless required to do so by law. To provide our services, we use providers that process data on our behalf, under the data processing agreements required by the GDPR:

• Arsys Internet, S.L.U. (Spain): website hosting.
• Microsoft Ireland Operations Ltd.: email and office tools (Microsoft 365).
• Google Ireland Ltd.: web analytics (Google Analytics), only if you accept it.

Some of these providers belong to groups headquartered in the United States and may access data from there. These transfers are covered by the EU-U.S. Data Privacy Framework or, failing that, by the standard contractual clauses approved by the European Commission.

4. Your rights

You may exercise your rights of access, rectification, erasure, objection, restriction of processing and portability at any time, and withdraw any consent you have given, without affecting the lawfulness of the processing carried out beforehand. To do so, write to administracion@grupotisa.com or to our postal address, stating the right you wish to exercise. If we have reasonable doubts about your identity, we may ask you to prove it.

If you believe that we have not handled your rights properly, you may lodge a complaint with the Spanish Data Protection Agency (AEPD, www.aepd.es).

5. Security

We apply technical and organisational measures appropriate to the risk to protect your data against loss, misuse or unauthorised access.

6. Minors

This website is aimed at businesses and professionals and is not intended for children under the age of 14. We do not knowingly process data relating to minors.

7. Changes to this policy

We may update this policy to reflect changes in the law or in our processing activities. The date of the last update is shown at the end of this page.

In the event of any discrepancy between this translation and the Spanish version, the Spanish version shall prevail.