HomeFrequently asked questions
Frequently asked questionsWhat people ask us most
If your question isn’t answered here, call or email us: someone from the team will reply.
Local government
Which councils do you work with?
With local authorities in Ibiza, for decades now: tax management and revenue collection, population register, building permits, fines and public accounting. We implement the system, migrate the data from the previous one and provide support from the island.
Can the tax rolls and bill history be migrated from the current system?
Yes. We transfer third-party records, taxable items, tax rolls, assessments and outstanding debts, and we reconcile the amounts with the source system before go-live.
Do you work with the official formats?
Yes. The applications exchange files with the bodies and organisations a council works with: the INE (Spain’s National Statistics Institute), the Cadastre, the DGT (Directorate-General for Traffic), Correos, the Spanish postal service (SICER registered mail), and banks (Spanish banking collection formats and SEPA direct debits).
Business Central
Do you implement Business Central outside Ibiza?
Yes. From Ibiza we implement Microsoft Dynamics 365 Business Central for companies in any industry across the Balearic Islands.
What is Business Central and what is it for?
It is Microsoft’s ERP for small and medium-sized businesses: accounting, sales, purchasing, warehouse, projects and services on a single platform, in the cloud or on your own server.
Do you work with companies that already have an ERP and want to replace or upgrade it?
Yes. We migrate from other systems and from earlier versions of Microsoft Dynamics, such as NAV, keeping your historical data, and we carry out version upgrades of older Business Central installations.
Is there support after implementation?
Yes. It includes user training and ongoing support, with maintenance, updates and new features whenever you need them.
What difference does being a Microsoft Partner make?
Microsoft recognises our experience and technical expertise in implementing Business Central, and we have direct access to its support and training resources to resolve issues with the vendor’s backing.
Artificial intelligence
How can artificial intelligence help my business?
By taking on repetitive tasks that eat up hours today: reading and sorting email, recording supplier invoices without typing them in, answering common customer questions, preparing reports or writing content.
How long does it take to get it up and running?
Automating a specific task can be ready in a few weeks. A new project, depending on its scope, takes anything from a few weeks to a few months.
Do I need technical knowledge?
No. The tools fit into your team’s daily work, in email, Teams or the ERP itself, without anyone having to write code.
Do I have to change the way my team works?
Not to begin with. Artificial intelligence adapts to your processes, not the other way round. We start with a small, measurable use case.
What about the confidentiality of my data?
We use the business services of AI providers, which do not train their models on your data, and each agent works only with the permissions you give it in your ERP and your email.
Shall we talk about your project?
Tell us what you need and we will show you how we solve it, with your data and your specific case.